Branding and making your store different is the key to a successful online business.
Recart's Customer Chat lets you fully customise the Messenger experience that your customers have with you, while also converting them into Messenger Subscribers.
Once a customer send a message to your Facebook page via the Customer Chat, they will be instantly subscribed. You can check your current subscribers on your Subscriber's page.
To set this up, click on the Conversation Starters menu within your Recart Dashboard.
Next, scroll down and click on Edit :
After the page loaded, you will find yourself on the Customer Chat's editor page, where you can customise greetings for your visitors.
You can also choose different display options by opening the drop-down menu.
Having the chat set to 'Show on mobile and desktop' means having the chat open as default.
While having the window set to 'Hide on mobile and desktop' will only show the Messenger logo without the window being open.
You can also adjust the Chat's color, by clicking on the white box next to the Greeting dialog options.
You can change the color by either clicking on the white box and selecting the desired color or by typing in the (hexadecimal) color code.
At the bottom of the editor, you'll find topic hints. This feature is designed to lure more eyes on the chat box itself and to make it easier for your customers to start a conversation with you. This will lead to a better merchant-customer relationship overall. 🚀
You can add Topical Hints to your Customer Chat once you are inside the Editor. We have some default Topical Hints for you, but you can edit them or create new ones. 👍
Here they are in action 🎉:
When you're happy with your design, don't forget to click on Save & Exit!
And to turn the customer chat On!
One more step and you're good to go...
Don't forget to greet your newest Facebook subscribers by sending them an automated Messenger Welcome Campaign which they will receive immediately they subscribed.
You can easily enable the the Messenger Welcome feature in your Messenger Auto Campaigns' page by clicking on the 'Edit' button.
Once you're inside the editor you can chose the tool where you would like so send a Messenger Welcome.
Clicking on the 'Edit' button you can edit the message itself, where you can use fun emojis and quick replies so that your customers can reply with one click. 👌
Need more help with setting up your Welcome Campaigns? Check out our help article here.
Please let us know if you need assistance or if you have a question, our Customer Success team is more than happy to help. 😊 Contact us here.