With our new integration you can take your Customer Support to the next level and focus on real conversations; typed manually by customers.
What is Gorgias?
Gorgias is an excellent way to centralize your customer interactions in one dashboard, no matter from where your customers reach out to you.
Why integrate Gorgias with Recart? 🤔
While Recart's Customer Chat allows customers to message your Facebook Page through Messenger, the only way for replying to these messages is using your Facebook Page Inbox. Since Gorgias is a dedicated Customer Support app, you are able to manage all your customer inquires, including these messages in one place.
By following the next steps you will be able to set up the integration easily. 👍
Install Recart and Gorgias on your store
Once you have connected the same Facebook Page to Recart and Gorgias, you are all set. 🚀
How does it work?
When a customer replies to a Recart bot message with a quick reply button in Messenger, it won't open a ticket in Gorgias. However, once the customer manually types a message, it will open a ticket in your Gorgias dashboard under Tickets.
A great bonus is that these visitors will appear on your Recart Subscribers list as well.
☝️ Important note: Customers who reach out via Gorgias from your store will not become Facebook subscribers.
In case of any questions, don't hesitate to contact us here. 😊