To address new European privacy laws, Facebook temporarily paused certain sponsored message campaigns and made sponsored messaging unavailable in Europe.
European businesses will not be able to create or publish sponsored message campaigns. We recommend using Click-to-Messenger ads as an alternative.
Businesses outside of Europe will continue to have the option of creating and publishing sponsored messages, however, no sponsored messages will be delivered to European end-users.
Moreover, currently ongoing sponsored message campaigns that target European end-users may be paused automatically.
If you have any unexpected problems, please try reconnecting your Facebook Page and Facebook ad account. If the issue persists, please contact our customer support team via the in-app chat or by sending an email to firstname.lastname@example.org.
For more information, please see the official Facebook statement regarding these changes.