Of course, you want to make sure, that the Abandoned Cart Messenger reminder is sent for every cart abandoner who subscribed to your Messenger list. Here's how to do it:
Step #0: Make sure that your Facebook Page is connected, your Messenger Widget is in place, and your Abandoned Cart Messenger Campaign is turned on.
Step #1: Open a new incognito window in Google Chrome
Step #2: Enter facebook.com and log in
Step #3: Open a new tab in the same incognito window, and navigate to your store
Step #4: Go to a product page, wait a few seconds, then check the widget under the Add to Cart button then add it to the cart:
If your Messenger widget still doesn't appear, please contact us and we'll help you out. :)
Step #6: Abandon your cart; close all tabs on the Incognito Window.
If you're using the default schedule, the first message should arrive in 60 minutes in your Messenger inbox:
I hope it helped! If you're still struggling with receiving your campaigns, please just let us know and we'll help you resolve the issue!