Recart now includes a required Call Forwarding feature to comply with mini-TCPA regulations, allowing merchants to set up a forwarding number for SMS campaigns.
To comply with US state mini-TCPA regulations, Recart now includes Call Forwarding as a required feature for SMS campaigns. This ensures that all promotional SMS messages comply with legal requirements by providing recipients with a direct callback option.
Setting Up Call Forwarding in Recart
You can now set up call forwarding within the app. Here’s how it works:
- Default: By default, the forwarding number will be set to the merchant’s general contact phone number.
- Customizable: Merchants have the option to change the forwarding number to any phone number of their choice.
- Mandatory: This field is required and cannot be left empty.
Call Forwarding for Shortcodes
Since shortcodes do not support voice callback functionality, Recart has addressed this by enabling call forwarding through Toll-Free Numbers (TFNs). This ensures compliance across all supported countries.
Updates to Help Keyword
To align with these changes, Recart has updated the default Help Flows:
- When a recipient texts “HELP,” the response will now include both standard help information and the phone number for voice callbacks.
- A new Contact Number Variable has been introduced to store the forwarding phone number. This variable is automatically included in Help messages sent from shortcodes.
These updates make it easy for merchants to stay compliant while maintaining effective communication with their customers. For assistance with call forwarding or other features, visit the SMS Settings page.
If you have any remaining questions, do not hesitate to contact the Customer Support team.