To meet U.S. Mini-TCPA regulations and TCPA guidelines, all SMS marketing numbers must be callable. With this update, Recart now supports built-in call forwarding for all SMS accounts — including shortcodes.
What’s included in this update:
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Automatic call forwarding from Toll-Free Numbers (TFNs) to your company phone number
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Shortcode routing via TFNs for voice compliance in all supported countries
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New Call Forwarding settings available in-app under SMS Settings
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Required call forwarding field — you can use your company phone or set a custom number
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Updated HELP keyword behavior to include the new contact number
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New Contact Number Variable auto-added to Help Flows sent from shortcodes
By default, Recart will use the Company Phone Number listed in your General Settings — but you can change this at any time to suit your setup. If you’re using a shortcode, Recart automatically routes calls through a TFN to keep you compliant.
📘 Learn how to set up call forwarding in Recart
Need support? Reach out to us at support@recart.com — we’re happy to help if you have any questions.
Last updated: February 2025