What is Gorgias?
Gorgias is a customer service tool that provides an excellent way to centralize your customer interactions in one dashboard, no matter where your customers reach out to you.
Why integrate Gorgias with Recart SMS?
When your customers reply to your SMS messages, you have the option to reply to them from your Recart account’s Inbox menu. But your customers probably reply to your messages on multiple channels, and replying separately on each channel can be very time-consuming.
With Gorgias, you can increase the efficiency of your Customer Service by channeling all your customer replies into one platform.
How to set up the integration?
Have both Recart and Gorgias installed on your store.
In Gorgias
- Login to your Gorgias account, click on the three dots next to the Tickets, then click on Settings
- Click on the REST API
- Copy the data from all three fields on this page, and paste them to the corresponding field in your Recart account
In Recart
- Log in to your Recart account
- Go to the Integrations page in Recart
- Find the Gorgias card and open it
- Paste the Base API URL from your Gorgias REST API page, then click on Authenticate to connect Gorgias
- Click Authorize app to activate the integration
- Once the connection is verified, you'll see a success message and the integration will switch to Active
How does the integration work?
Once the integration is active, and a customer replies to your Recart SMS message, it will appear in your Gorgias account under the Tickets.
You can click on the thread and reply to the customer directly from Gorgias. The customer will see the reply in the SMS thread. Please note that if you close the ticket in Gorgias and the customer replies again, a new ticket will be created. Otherwise, if the conversation is not closed, new replies will appear in the same thread.
Need Help?
If you have any questions, do not hesitate to contact the Customer Support team, we are always happy to help. 😊