Managing Your Recart Subscription
Everything you need to know about changing, downgrading, or cancelling your Recart subscription.
Table of contents:
1. Upgrading Your Plan
Higher Recart plans unlock additional features and hands-on support as your program grows:
✔ Dedicated Customer Success Manager for personalized strategy and support
✔ Custom-designed popups tailored to your brand
✔ Priority support with faster response times
✔ Volume-based pricing as you scale
To move to a higher plan or learn what's included, contact us at support@recart.com. You can also view current plans and pricing here: Recart SMS Pricing.
2. Downgrading Your Plan
If your needs have changed, we can help you move to a plan that better fits your current volume and goals. Our team will walk you through the available options and make sure the transition is smooth, with no interruption to your messaging. To get started, contact us at support@recart.com and let us know what you're looking for.
3. Cancelling Your Subscription
To cancel your Recart subscription, contact our team at support@recart.com and we'll process it for you. Cancellations are handled directly by support, so there's nothing you need to change on your end. Our subscriptions have a standard 30-day cancellation policy:
- Managed plans (fixed terms) — 30 days' notice required before your term renews
- Self-Serve plans — 30 days' notice from your cancellation request
We're here to help you make the most of your Recart subscription — whatever change you need, we've got you covered!