Frequently Asked Questions

What are the Session IDs and Shopper IDs?

Written by Barbara Sikter
Updated over a week ago

How to Connect or Reconnect your Facebook Page to Recart

Written by Barbara Sikter
Updated over a week ago

Features available on Basic Plan for Messenger

Let's see what is available in our Messenger Basic Plan

Written by Vivien Wallner
Updated over a week ago

Subscribers Page- Profiles

Written by Vivien Wallner
Updated over a week ago

Subscribers Page - subscription vs subscribers

Written by Vivien Wallner
Updated over a week ago

How can I test a conversation flow?

Learn how you can easily preview and test your conversation flows before publishing them.

Written by Barbara Sikter
Updated over a week ago

Temporary changes on the Facebook Messenger Platform

Learn what the upcoming changes mean to your business and how you can mitigate any undesired effect.

Written by Barbara Sikter
Updated over a week ago

Why can't I connect my Facebook page to Recart?

Written by Barbara Sikter
Updated over a week ago

How do I Extend my Recart Trial?

Do you want to get extra free trial days? This is your guide.

Written by Soma Toth
Updated over a week ago

How can I add a discount code to my Recart Conversation Flows?

You can now add automatically applied discount codes to all your automated Facebook messages with Recart.

Written by Barbara Sikter
Updated over a week ago

Can Recart slow down my store?

The short answer: absolutely not. Read the article for the detailed answer.

Written by Soma Toth
Updated over a week ago

Does Recart support mobile browsers?

Recart supports all the popular browsers on desktop, tablet and mobile.

Written by Barbara Sikter
Updated over a week ago

Can I use Recart on a custom landing page?

Written by Barbara Sikter
Updated over a week ago

Why do buttons show up as 'Disabled' in my Messenger campaigns?

Facebook has quite a few settings to protect your subscribers' privacy - this is one of them

Written by Barbara Sikter
Updated over a week ago

How do you export your Messenger subscribers from Octane AI, ShopMessage, Manychat, etc. and import them into your Recart account?

When switching

Written by Barbara Sikter
Updated over a week ago

Can the Messenger Widget be pre-checked?

Written by Barbara Sikter
Updated over a week ago

I've lost the pre-checked widget, what to do?

Find out what other tools can help your store

Written by Barbara Sikter
Updated over a week ago

How can I change my site URL inside Recart?

Find out how to update to a new domain

Written by Barbara Sikter
Updated over a week ago

Which apps interfere with Recart?

Find out if any of the applications you're using might interfere with Recart

Written by Barbara Sikter
Updated over a week ago

How do you Open an Incognito Window in Your Browser?

Detailed guide on how to open Incognito/Private Mode/inPrivate Browsing in your favorite browser

Written by Soma Toth
Updated over a week ago

Is Recart compliant with GDPR?

Here's what you need to know to make sure that your store is GDPR-compliant when using Recart.

Written by Barbara Sikter
Updated over a week ago

Why do abandoned carts show 'Ungiven' email?

Improve your email capture rate and reach more customers by email!

Written by Barbara Sikter
Updated over a week ago

Can I import past abandoned carts into Recart?

Does Recart handle past carts from my Shopify store?

Written by Soma Toth
Updated over a week ago

Can I use Recart in combination with other abandoned cart services?

Recart can handle all your cart abandonment needs.

Written by Barbara Sikter
Updated over a week ago

Which eCommerce platforms work with Recart?

Check out the list of supported platforms.

Written by Barbara Sikter
Updated over a week ago

How do I contact Recart support?

Start a conversation from your Dashboard or our website. Alternatively, you can send an email to support@recart.com

Written by Soma Toth
Updated over a week ago