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Frequently Asked Questions
Frequently Asked Questions
23 articles in this collection
Written by
Soma Toth,
Vivien Wallner,
and
Barbara Sikter
What are the Session IDs and Shopper IDs?
Written by
Barbara Sikter
Updated over a week ago
How to Connect or Reconnect your Facebook Page to Recart
Written by
Barbara Sikter
Updated over a week ago
Features available on Basic Plan for Messenger
Let's see what is available in our Messenger Basic Plan
Written by
Vivien Wallner
Updated over a week ago
Subscribers Page- Profiles
Written by
Vivien Wallner
Updated over a week ago
Subscribers Page - subscription vs subscribers
Written by
Vivien Wallner
Updated over a week ago
How can I test a conversation flow?
Learn how you can easily preview and test your Messenger conversation flows before publishing them.
Written by
Barbara Sikter
Updated over a week ago
Temporary changes on the Facebook Messenger Platform
Learn what the upcoming changes mean to your business and how you can mitigate any undesired effect.
Written by
Barbara Sikter
Updated over a week ago
Why can't I connect my Facebook page to Recart?
Written by
Barbara Sikter
Updated over a week ago
How do I Extend my Recart Trial?
Do you want to get extra free trial days? This is your guide.
Written by
Soma Toth
Updated over a week ago
How can I add a discount code to my Recart Conversation Flows?
You can now add automatically applied discount codes to all your automated Facebook messages with Recart.
Written by
Barbara Sikter
Updated over a week ago
Can Recart slow down my store?
The short answer: absolutely not. Read the article for the detailed answer.
Written by
Soma Toth
Updated over a week ago
Does Recart support mobile browsers?
Recart supports all the popular browsers on desktop, tablet and mobile.
Written by
Barbara Sikter
Updated over a week ago
Can I use Recart on a custom landing page?
Written by
Barbara Sikter
Updated over a week ago
Why do buttons show up as 'Disabled' in my Messenger campaigns?
Facebook has quite a few settings to protect your subscribers' privacy - this is one of them
Written by
Barbara Sikter
Updated over a week ago
How do you export your Messenger subscribers from Octane AI, ShopMessage, Manychat, etc. and import them into your Recart account?
When switching
Written by
Barbara Sikter
Updated over a week ago
I've lost the pre-checked widget, what to do?
Find out what other tools can help your store
Written by
Barbara Sikter
Updated over a week ago
How can I change my site URL inside Recart?
Find out how to update to a new domain
Written by
Barbara Sikter
Updated over a week ago
Which apps interfere with Recart?
Find out if any of the applications you're using might interfere with Recart
Written by
Barbara Sikter
Updated over a week ago
How do you Open an Incognito Window in Your Browser?
Detailed guide on how to open Incognito/Private Mode/inPrivate Browsing in your favorite browser
Written by
Soma Toth
Updated over a week ago
Is Recart compliant with GDPR?
Here's what you need to know to make sure that your store is GDPR-compliant when using Recart.
Written by
Barbara Sikter
Updated over a week ago
Can I use Recart in combination with other abandoned cart services?
Recart can handle all your cart abandonment needs.
Written by
Barbara Sikter
Updated over a week ago
Which eCommerce platforms work with Recart?
Check out the list of supported platforms.
Written by
Barbara Sikter
Updated over a week ago
How do I contact Recart support?
Start a conversation from your Dashboard or our website. Alternatively, you can send an email to support@recart.com
Written by
Soma Toth
Updated over a week ago