Frequently Asked Questions

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23 articles in this collection
Written by Soma Toth, Vivien Wallner, and Anca Bandac

Subscribers Page - subscription vs subscribers

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Written by Vivien Wallner
Updated over a week ago

How can I test a conversation flow?

Learn how you can easily preview and test your conversation flows before publishing them.
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Written by Anca Bandac
Updated over a week ago

Temporary changes on the Facebook Messenger Platform

Learn what the upcoming changes mean to your business and how you can mitigate any undesired effect.
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Written by Anca Bandac
Updated over a week ago

Why can't I connect my Facebook page to Recart?

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Written by Anca Bandac
Updated over a week ago

How do I Extend my Recart Trial?

Do you want to get extra free trial days? This is your guide.
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Written by Soma Toth
Updated over a week ago

How do I install Recart on WooCommerce?

Easy steps that can be done in under 10 minutes
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Written by Soma Toth
Updated over a week ago

How can I add a discount code to my Recart Conversation Flows?

You can now add automatically applied discount codes to all your automated Facebook messages with Recart.
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Written by Anca Bandac
Updated over a week ago

Can Recart slow down my store?

The short answer: absolutely not. Read the article for the detailed answer.
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Written by Soma Toth
Updated over a week ago

Does Recart support mobile browsers?

Recart supports all the popular browsers on desktop, tablet and mobile.
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Written by Anca Bandac
Updated over a week ago

Can I use Recart on a custom landing page?

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Written by Anca Bandac
Updated over a week ago

Why do buttons show up as 'Disabled' in my Messenger campaigns?

Facebook has quite a few settings to protect your subscribers' privacy - this is one of them
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Written by Anca Bandac
Updated over a week ago

How do you export your Messenger subscribers from Octane AI, ShopMessage, Manychat, etc. and import them into your Recart account?

When switching
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Written by Anca Bandac
Updated over a week ago

Can the Messenger Widget be pre-checked?

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Written by Anca Bandac
Updated over a week ago

I've lost the pre-checked widget, what to do?

Find out what other tools can help your store
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Written by Anca Bandac
Updated over a week ago

How can I change my site URL inside Recart?

Find out how to update to a new domain
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Written by Anca Bandac
Updated over a week ago

Which apps interfere with Recart?

Find out if any of the applications you're using might interfere with Recart
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Written by Anca Bandac
Updated over a week ago

How do you Open an Incognito Window in Your Browser?

Detailed guide on how to open Incognito/Private Mode/inPrivate Browsing in your favorite browser
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Written by Soma Toth
Updated over a week ago

Is Recart compliant with GDPR?

Here's what you need to know to make sure that your store is GDPR-compliant when using Recart.
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Written by Anca Bandac
Updated over a week ago

Why do abandoned carts show 'Ungiven' email?

Improve your email capture rate and reach more customers by email!
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Written by Anca Bandac
Updated over a week ago

Can I import past abandoned carts into Recart?

Does Recart handle past carts from my Shopify/WooCommerce?
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Written by Soma Toth
Updated over a week ago

Can I use Recart in combination with other abandoned cart services?

Recart can handle all your cart abandonment needs.
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Written by Anca Bandac
Updated over a week ago

Which eCommerce platforms work with Recart?

Check out the list of supported platforms.
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Written by Anca Bandac
Updated over a week ago

How do I contact Recart support?

Start a conversation from your Dashboard or our website. Alternatively, you can send an email to support@recart.com
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Written by Soma Toth
Updated over a week ago