Frequently Asked Questions

How can I test a conversation flow?

Learn how you can easily preview and test your conversation flows before publishing them.

Written by Zsófi Völler
Updated over a week ago

Temporary changes on the Facebook Messenger Platform

Learn what the upcoming changes mean to your business and how you can mitigate any undesired effect.

Written by Zsófi Völler
Updated over a week ago

Using the Subscribers Page

This page shows you a list of your Messenger Subscribers with personal details like preferred language, email address and more.

Written by Zsófi Völler
Updated over a week ago

Why can't I connect my Facebook page to Recart?

Written by Zsófi Völler
Updated over a week ago

How do I Extend my Recart Trial?

Do you want to get extra free trial days? This is your guide.

Written by Soma Toth
Updated over a week ago

How do I install Recart on WooCommerce?

Easy steps that can be done in under 10 minutes

Written by Soma Toth
Updated over a week ago

How can I add a discount code to my Recart Conversation Flows?

You can now add automatically applied discount codes to all your automated Facebook messages with Recart.

Written by Zsófi Völler
Updated over a week ago

Can Recart slow down my store?

The short answer: absolutely not. Read the article for the detailed answer.

Written by Soma Toth
Updated over a week ago

Does Recart support mobile browsers?

Recart supports all the popular browsers on desktop, tablet and mobile.

Written by Zsófi Völler
Updated over a week ago

Can I use Recart on a custom landing page?

Written by Zsófi Völler
Updated over a week ago

Why do buttons show up as 'Disabled' in my Messenger campaigns?

Facebook has quite a few settings to protect your subscribers' privacy - this is one of them

Written by Zsófi Völler
Updated over a week ago

How do you export your Messenger subscribers from Octane AI, ShopMessage, Manychat, etc. and import them into your Recart account?

When switching

Written by Zsófi Völler
Updated over a week ago

Can the Messenger Widget be pre-checked?

Written by Zsófi Völler
Updated over a week ago

I've lost the pre-checked widget, what to do?

Find out what other tools can help your store

Written by Zsófi Völler
Updated over a week ago

How can I change my site URL inside Recart?

Find out how to update to a new domain

Written by Zsófi Völler
Updated over a week ago

Which apps interfere with Recart?

Find out if any of the applications you're using might interfere with Recart

Written by Zsófi Völler
Updated over a week ago

How do you Open an Incognito Window in Your Browser?

Detailed guide on how to open Incognito/Private Mode/inPrivate Browsing in your favorite browser

Written by Soma Toth
Updated over a week ago

Is Recart compliant with GDPR?

Here's what you need to know to make sure that your store is GDPR-compliant when using Recart.

Written by Zsófi Völler
Updated over a week ago

Why do abandoned carts show 'Ungiven' email?

Improve your email capture rate and reach more customers by email!

Written by Zsófi Völler
Updated over a week ago

Can I import past abandoned carts into Recart?

Does Recart handle past carts from my Shopify/WooCommerce?

Written by Soma Toth
Updated over a week ago

Can I use Recart in combination with other abandoned cart services?

Recart can handle all your cart abandonment needs.

Written by Zsófi Völler
Updated over a week ago

Which eCommerce platforms work with Recart?

Check out the list of supported platforms.

Written by Zsófi Völler
Updated over a week ago

How do I contact Recart support?

Start a conversation from your Dashboard or our website. Alternatively, you can send an email to support@recart.com

Written by Soma Toth
Updated over a week ago