Recart General Settings
Explains how to manage your store information, contact details, legal links, and API access in General Settings.
Use this guide to set up and manage your General Settings so you can keep your account information accurate and your store running smoothly.
What are General Settings?
General Settings is where you manage the core details of your Recart account — your store information, contact details, legal links, login credentials, and API access.
Keeping this information up to date ensures your opt-in tools display the right details, your messages reach subscribers correctly, and your account stays compliant.
How to Access General Settings
Log in to your Recart account.
Click Settings in the bottom-left corner.
The page opens directly on General.
Site Information
The Site Information section displays your store's core details and lets you configure key settings.
Fields in this section:
Site URL — Your store's URL (read-only).
Site ID — Your unique Recart identifier (read-only).
Currency — Your store's default currency. To change it, contact the Recart support team.
Site Name — The name your subscribers recognize. Update this to match your brand.
Timezone — Sets the timezone used for scheduling campaigns and displaying dates. Select the timezone your store operates in.
Support Email Address — The email address subscribers can use to reach you. You can add it to your contact card or use it as a variable in messages. Once saved, you can update it, but to delete it you'll need to contact the support team.
Currency changes require Recart support. Contact the team at support@recart.com if you need to update this.
Contact Information
The Contact Information section is where you add the details Recart uses to reach you if there's an issue with your account.
Fields in this section:
First Name — Your first name.
Last Name — Your last name.
Email Address — Used only if there's an issue with your Facebook Page connection or your Recart account. This is not visible to subscribers.
Click Save after making any changes.
Company Information
The Company Information section stores your business details and legal document links. This information is used in your opt-in tools to display your brand name and required compliance links.
Fields in this section:
Company Name — Your business name as it should appear to subscribers.
Terms of Service URL — Link to your store's Terms of Service page.
Privacy Policy URL — Link to your store's Privacy Policy page.
Required: Add your Terms of Service and Privacy Policy URLs. These links are needed for compliant opt-in tools.
Password Change
Use this section to update your Recart account password.
Enter your Current Password.
Enter your New Password.
Confirm the new password.
Click Save.
API Keys
API Keys let you connect Recart with third-party tools and custom integrations.
From this section you can generate new API keys and view existing ones.
For step-by-step instructions, read this article on how to Generate an API Key.
Best Practices
Required: Keep your Support Email Address up to date — it's the contact point for subscriber replies and can be referenced in your messages.
Required: Add your Terms of Service and Privacy Policy URLs — these are needed for compliant opt-in tools.
Recommended: Set your Timezone to match your store's primary location so campaign scheduling is accurate.
Avoid: Leaving your Company Name blank — it appears in opt-in tools and should match your brand.
If you have any questions, do not hesitate to contact the Recart Support team. We'd be happy to help!
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