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Recharge <> Recart Integration

Explains how to connect Recharge to Recart so subscription events trigger automated SMS updates to customers.

With our integration with Recharge you will have access to 12 unique templates that match the scenarios Recharge provides:

  1. Subscription Started

  2. Subscription Paused

  3. Subscription Resumed

  4. Subscription Canceled

  5. Subscription Expired

  6. Upcoming Order

  7. Order Skipped

  8. Order Processed

  9. Charge Will Be Retired

  10. Charge Failed

  11. Charge Paid

  12. Customer Account Activation

These flow templates will be provided by default upon activation and they can be edited and updated at will.

Steps to connect your Recharge account

In Recharge

  1. Go to Installed apps tab in your Recharge account

  2. Click on Create an Admin API Token

  3. Grant Read Access to → Orders → Subscriptions → Payments → Customers

In Recart

  1. Log in to your Recart account

  2. Go to the Integrations page in Recart

  3. Find the Recharge card and open it

  1. Paste the API token and click Connect Recharge

  2. Once the connection is verified, you'll see a success message and the integration will switch to Active

Setup Your Automated Flows

Now you have the opportunity to use the default automated Recharge flows. You can access them with the following easy steps:

  1. Go to Automated Flows

  2. Click on Integrations

  3. Select Recharge

  4. Select your default flow to view and edit

  5. Your default SMS message will appear → to edit, click on the SMS message and the editor will appear to the left

  6. Once completed, click Activate to save and activate your automated flow

Things to Note

Quiet hours

Quiet hours will be applicable to your Recharge flows so that you do not disturb your subscribers during inconvenient times. Quiet Hours from 8:00 PM to 9:00 AM. in subscribers’ local time zones to maintain SMS compliance and ensure optimal delivery.

While these settings are fixed by default, we understand some businesses may have specific needs. Please contact our support team at support@recart.com to discuss your requirements.

Note: Additional documentation and approval may be required for any quiet hours modifications.

Flows where Quiet Hours will be activated:

  • Order Skipped

  • Subscription Expired

  • Subscription Resumed

  • Upcoming Order

  • Order Processed

Segmentation

Recharge based conditions will be displayed in segmentation once the integration is complete. You will now be able to target subscribers who have:

  • Received a flow message associated with Recharge

  • Have clicked links in a flow message associated with Recharge

API Key Generation

If you are trying to integrate with Recart from the Recharge platform, you can generate an API Key in Recart in your settings page.

If you have any questions, do not hesitate to contact the Recart Support team. We'd be happy to help!

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