> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/latest-news/call-forwarding-now-available-in-recart.md).

# Call Forwarding Now Available in Recart

To meet U.S. Mini-TCPA regulations and TCPA guidelines, all SMS marketing numbers must be callable. With this update, Recart now supports **built-in call forwarding** for all SMS accounts — including shortcodes.

### What’s included in this update:

* **Automatic call forwarding** from Toll-Free Numbers (TFNs) to your company phone number
* **Shortcode routing via TFNs** for voice compliance in all supported countries
* **New Call Forwarding settings** available in-app under SMS Settings
* **Required call forwarding field** — you can use your company phone or set a custom number
* **Updated HELP keyword behavior** to include the new contact number
* **New Contact Number Variable** auto-added to Help Flows sent from shortcodes

By default, Recart will use the **Company Phone Number** listed in your General Settings — but you can change this at any time to suit your setup. If you’re using a shortcode, Recart automatically routes calls through a TFN to keep you compliant.

📘 [Learn how to set up call forwarding in Recart](https://help.recart.com/en/articles/call-forwarding)

Need support? Reach out to us at <support@recart.com> — we’re happy to help if you have any questions.

*Last updated: February 2025*


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