> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/latest-news/service-interruption-update-october-20-2025.md). # Service Interruption – October 20, 2025 (UPDATE: Fully Restored October 21, 2025) ***Latest Update: 21 October 2025*** We’re happy to report that Recart systems are **now fully operational** following yesterday's AWS-related outage. All features have resumed normal function, and queued messages are being processed. ***Latest Update: 20 October 2025, 3:30 EST time*** Root cause of failure had been identified at AWS. Resolution and recovery are in progress across all platforms, including Recart. We are currently assessing the impact and addressing points of error within our system. Based on current progress, we expect to restore full functionality within the next **2–3 hours**. Thank you for your patience and understanding as we work to bring services back online as quickly as possible. ***Latest Update: 20 October 2025, 11:00 EST time*** As of Monday, October 20, 2025, multiple widespread outages have affected services across the internet — including **AWS (Amazon Web Services).** Due to this, we are experiencing **a partial outage**, including: * Delays in campaign and automation message delivery, this may impact the opt-in welcome flow * Errors or timeouts when accessing Recart features ### What Happened: AWS confirmed increased error rates and latency across services in the **us-east-1** region, particularly affecting **EC2**, **DynamoDB**, and DNS resolution. ### Current Status: * AWS has identified and mitigated the root cause related to DNS resolution issues. * The impact of AWS outage includes all downstream providers, include mobile aggregators. * Services are **slowly recovering**, but **some delays or errors may persist** while backlogs are cleared. * **Three campaigns were not sent** during the outage window, and **some automated messages remain stuck** in the system. * Status for AWS may be [referenced here](https://health.aws.amazon.com/health/status). We’re actively monitoring the situation and will continue retrying affected requests as infrastructure stabilizes. ### What You Can Do: * If you have concerns about specific campaigns or automations, **please reach out to our team** at . * We recommend **avoiding time-sensitive sends** until full service restoration is confirmed. We’ll continue to provide updates as more information becomes available. **- Team Recart** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.recart.com/latest-news/service-interruption-update-october-20-2025.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.