> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/list-growth/popups/updating-your-popup-discount.md).
# Update Your Discount
Walks through updating a popup's discount everywhere it appears so subscribers get a consistent offer.
Use this guide to update your popup offer or discount so you can keep your messaging consistent and make sure subscribers always receive the right incentive.
### Why Updating an Offer Takes More Than One Step
When you change your popup offer — for example, switching from 10% off to 15% off for BFCM — the new discount needs to be consistent everywhere a subscriber might see it: in the popup itself, in the welcome message that delivers the code, and in any other active opt-in tools. Missing even one area can result in subscribers receiving mismatched or outdated codes.
### Before You Start
Before making any changes, note down:
* Your **current offer** (e.g., "10% off, code WELCOME10")
* Your **new offer** (e.g., "15% off, code BFCM15")
* Whether you're using a **general code** (same code for all subscribers) or **unique codes** (a different code per subscriber) — this affects how you update the discount
* The **start date** the new offer should go live
**Recommended: duplicate your existing popup instead of editing it directly.**
Rather than modifying your live popup, use the **three-dot menu** on the [Opt-in Tools page](https://app.recart.com/opt-in-tools) to **Duplicate** it. Edit the duplicate with the new offer, then deactivate the old popup and activate the new one when you're ready. This approach has two key benefits:
* You don't need to rush turning a live popup on and off — your current offer keeps running while you set up the new one.
* Performance data stays clean on a per-popup basis, making it easier to compare results before and after the offer change.
**Note:** Editing a live popup takes effect immediately after you save. If you prefer a clean switch, deactivate the popup first via the **three-dot menu** on the [Opt-in Tools page](https://app.recart.com/opt-in-tools), make your changes, then re-activate it.
### Full Update Checklist
Work through each section below when changing your popup offer.
### 1. Update Your Discount Code in Recart
All discount codes in Recart are created and managed on the [**Discounts page**](https://app.recart.com/discounts), and sync to Shopify automatically. You have two options.
**Option A: edit the existing discount.** Best when only the value, conditions or dates change, and the code itself stays the same.
1. Go to [**Discounts**](https://app.recart.com/discounts) and open your discount.
2. Change the **discount value**, conditions or **active dates**.
3. Click **Update**. If the discount is used in flows or opt-in tools, Recart asks you to confirm.
The customization (general or unique), placement, prefix, the general code itself and the scheduling mode can't be changed after creation.
**Option B: create a new discount.** Best for a new code name (e.g., BFCM15 instead of WELCOME10), or to keep each offer's performance separate.
1. On the [**Discounts**](https://app.recart.com/discounts) page, open the old discount and choose **Duplicate** from the **⋯** menu, or click **Create new**.
2. Set the new code or prefix, value and dates. For unique codes, use the same placement as before: **Automated flows & Popups** for popups and Welcome Flows.
3. Click **Create discount**. Recart creates it in Shopify.
{% hint style="success" %}
After creating a new discount, swap the old one out in your popup, Welcome Flow, and any other touch points that use it (see the steps below).
{% endhint %}
For every option on the discount form, see [Create & Manage Discount Codes](/discounts/create-discount-codes-in-recart.md).
### 2. Edit the Popup Design
This updates what the subscriber sees on your storefront.
1. Go to [**Opt-in Tools**](https://app.recart.com/opt-in-tools) in Recart.
2. Find your popup and click **Edit**.
3. In the popup editor, update all text that references your offer:
* **Headline** (e.g., "Get 10% off" → "Get 15% off")
* **Subheadline or body text** (if it mentions the discount)
* **Button label** (if it references the offer)
4. If you created a new discount, go to the **Success step**, click the discount code and choose **Replace** to select the new one.
5. Repeat for both your **Welcome popup** and your **OneClick popup** — they should always show the same offer.
6. Click **Save**.
### 3. Update the Welcome Flow Message
This is the automated SMS that delivers the discount code to new subscribers. Subscribers will not receive the new code unless you update this step.
{% hint style="success" %}
**Recommended: duplicate your existing Welcome Flow instead of editing it directly.**
{% endhint %}
Just as with your popup, duplicating the flow keeps your current offer running uninterrupted while you set up the new one — and keeps performance data clean and separate so you can compare results between offers.
**To duplicate your Welcome Flow:**
1. Go to [Automated **Flows**](https://app.recart.com/automated-flows) in Recart.
2. Find your active **Welcome Flow** and open the **three-dot menu**.
3. Select **Duplicate**.
4. Open the duplicate and update the discount code:
* Click the discount in the message, or the **%** icon in the message editor.
* Choose **Select another discount** and pick your new discount. If it's a unique code, choose whether to **send the same discount code as the popup** or generate a new one.
5. Update any **offer text** in the message body (e.g., the percentage mentioned in the copy).
6. Click **Save** as draft.
**Link your new Welcome Flow to your new popup.**
1. Go to [**Opt-in Tools**](https://app.recart.com/opt-in-tools) and open your new popup.
2. Go to **Settings** in the left-hand menu.
3. Under **Opt-in messages**, open the **Welcome Flow** dropdown and select your new Welcome Flow.
**Once linked, the sync is automatic:**
* When you **activate** the new popup, the linked Welcome Flow activates with it.
* When you **deactivate** the old popup, its linked Welcome Flow stops with it.
Tip — unique codes and multi-message flows: unless a message is set to send the same code as the popup, each Welcome Flow message with a unique code sends the subscriber a new code. To avoid confusion, keep the code in your first message only. In follow-ups, keep a link connected to the discount and note in the copy that the code is applied automatically at checkout.
Tip — success step: Make sure your popup's success step also displays the discount code. This is the screen subscribers see immediately after opting in — showing the code there reinforces the offer and improves the experience before the SMS arrives.
### 4. Check Other Opt-in Tools
If you use other opt-in tools beyond your main popup, they may also reference your offer.
| Opt-in Tool | What to Check |
| ------------------ | --------------------------------------------- |
| **OneClick Popup** | Offer text and discount code |
| **Landing Pages** | Headline, body, and any displayed coupon code |
| **Embedded Forms** | Headline or subtext mentioning the discount |
| **SMS Keywords** | Auto-reply message that delivers the code |
For each tool, go to [**Opt-in Tools**](https://app.recart.com/opt-in-tools), click **Edit**, and update any offer references.
### 5. Review Active Campaigns
Active or scheduled campaigns may still reference your old offer.
1. Go to [**Campaigns**](https://app.recart.com/campaigns) in Recart.
2. Filter by **Status: Active** and **Status: Scheduled**.
3. Open each campaign and check the message body for:
* The old discount percentage mentioned in copy
* The old discount code inserted with the **%** icon
4. Update or pause any campaigns that reference the outdated offer before the new one goes live.
**Note**: For cleaner reporting, use a code that isn't advertised in other channels.
### 6. Preview and Test
Before re-activating, do a final check.
1. Use **Preview** in the popup editor to see how the updated popup looks on desktop and mobile.
2. Submit a test subscription using a new phone number to trigger the Welcome Flow — confirm the correct code arrives in the SMS.
3. Apply the discount code in your Shopify store to make sure it works correctly at checkout.
### Best Practices
* **Required:** Update the Welcome Flow and the popup design at the same time. A mismatch between what the popup promises and what the SMS delivers creates a poor subscriber experience.
* **Required:** For unique campaign codes, make sure the pool has finished uploading before you send. The Discounts list shows **Uploading...** until it's ready.
* **Recommended:** Use descriptive code names or prefixes (e.g., BFCM15, WELCOME10) so you can easily identify and track codes across Recart and Shopify.
* **Recommended:** Set an **end date** on old general codes rather than deleting them — some subscribers may have received the old code but not yet used it.
* **Recommended:** If running a time-limited promotion, set up the new discount in advance, then update the popup and Welcome Flow together on launch day.
* **Avoid:** Using the same code across multiple channels (e.g., email and SMS) if you want clean reporting in Recart.
* **Avoid:** Editing a popup while it's live during a high-traffic period. Deactivate it first to avoid subscribers seeing a mid-edit state.
If you have any questions, do not hesitate to [contact the Recart Support team.](/contact-recart-support.md) We'd be happy to help!
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