Call Forwarding Now Available in Recart

To meet U.S. Mini-TCPA regulations and TCPA guidelines, all SMS marketing numbers must be callable. With this update, Recart now supports built-in call forwarding for all SMS accounts — including shortcodes.

What’s included in this update:

• Automatic call forwarding from Toll-Free Numbers (TFNs) to your company phone number

• Shortcode routing via TFNs for voice compliance in all supported countries

• New Call Forwarding settings available in-app under SMS Settings

• Required call forwarding field — you can use your company phone or set a custom number

• Updated HELP keyword behavior to include the new contact number

• New Contact Number Variable auto-added to Help Flows sent from shortcodes

By default, Recart will use the Company Phone Number listed in your General Settings — but you can change this at any time to suit your setup. If you’re using a shortcode, Recart automatically routes calls through a TFN to keep you compliant.

📘 Learn how to set up call forwarding in Recart

Need support? Reach out to us at support@recart.com — we’re happy to help if you have any questions.

Last updated: February 2025