> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/sms/contact-card-the-easiest-way-for-your-subscribers-to-save-your-number.md).

# Set Up SMS Contact Cards

Use this guide to set up and share your Contact Card so subscribers can save your number and recognize your messages instantly.

#### Table of Contents

* [Why Use a Contact Card](#whyuse)
* [How Contact Cards Work](#howccworks)
* [Customize Your Contact Card](#customize)
* [Contact Card Fields](#ccfields)
* [Add a Contact Card to Your Messages](#addcc)
* [Best Practices](#bestpractices)
* [What's Next](#whatsnext)

### Why Use a Contact Card

When subscribers save your number, your messages display your brand name instead of an unknown number. This builds trust, improves recognition, and can increase open rates. Contact Cards make it easy for subscribers to save your info with one tap-including your logo, website, and support email.

### How Contact Cards Work

Recart automatically creates a default Contact Card for your account using your site name and phone number. You can customize it with additional details like a logo and description.

When you add a Contact Card to a message, subscribers receive a downloadable file they can tap to save your contact information to their phone.

**Important:** Adding a Contact Card converts your message to MMS, which has different character limits. Learn more about [SMS vs MMS character limits](https://help.recart.com/what-happens-when-you-exceed-160-characters).

### Customize Your Contact Card

1. Go to your [SMS Settings](https://app.recart.com/settings/sms) page.
2. Scroll down to the **Contact Card** section.
3. Upload a **Contact image** (optional).
4. Add a **Site info** description (optional).
5. Verify your **Support email address** is correct.
6. Click **Save**.

![downloads.intercomcdn.comio511972803cb9d4591fab7dd808993d110Screenshot+2022-05-06+at+15.46.52](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FzzDWwcsOQhdzxcK66oX3%2Fcontact-card-the-easiest-way-for-your-subscribers-to-save-your-number-1.png?alt=media)

**Note:** Changes apply immediately. Any messages sent after saving will include the updated Contact Card.

###

### Contact Card Fields

#### Required (Added Automatically)

| Field            | Description                  | How to Edit                                                         |
| ---------------- | ---------------------------- | ------------------------------------------------------------------- |
| **Site name**    | Displays as the contact name | Edit in [General Settings](https://app.recart.com/settings/general) |
| **Phone number** | Your sending number          | Cannot be changed (assigned to your account)                        |

#### Optional

| Field             | Description                           | Requirements                                                        |
| ----------------- | ------------------------------------- | ------------------------------------------------------------------- |
| **Contact image** | Your logo or brand image              | JPG format only, 400x400px recommended, max 25MB                    |
| **Site URL**      | Your store's homepage                 | Auto-synced, cannot be edited                                       |
| **Site info**     | Short description under your name     | Max 50 characters                                                   |
| **Support email** | Email where subscribers can reach you | Edit in [General Settings](https://app.recart.com/settings/general) |

### Add a Contact Card to Your Messages

You can add your Contact Card to any SMS message-including automated flows and campaigns.

1. Open the flow or campaign you want to edit.
2. Click on the message step where you want to add the Contact Card.
3. Click **+ Add more**.
4. Select **Contact Card**.

[![ContactCardADD](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2F36a2CUl7ZF77FvuSZYUp%2Fcontact-card-the-easiest-way-for-your-subscribers-to-save-your-number-2.png?alt=media)](https://downloads.intercomcdn.com/i/o/688463966/405c748358d6e9d27499835e/Screenshot+2023-03-08+at+16.19.22.png)

### Best Practices

* **Recommended:** Add your Contact Card to your Welcome flow so new subscribers save your number right away.
* **Recommended:** Use a square logo (400x400px) for the best display across devices.
* **Recommended:** Keep your Site info short and branded (e.g., "Your go-to for skincare" or "Exclusive deals & updates").
* **Avoid:** Adding Contact Cards to every message - once subscribers save your number, they don't need it again.
* **Avoid:** Using PNG or GIF images - only JPG format is supported.

### What's Next

Once your Contact Card is set up, you can:

* [Add it to your SMS Welcome flow](https://app.recart.com/sequences/sms-welcome) so new subscribers save your number immediately
* [Create a campaign](https://help.recart.com/en/articles/sms) to send the Contact Card to existing subscribers who haven't saved you yet

If you have questions, [contact our Customer Support team,](https://help.recart.com/en/articles/360794-how-do-i-contact-recart-support) we're happy to help.


---

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