Set Up SMS Contact Cards

Explains how Contact Cards let subscribers save your number so your messages show your brand name.

Use this guide to set up and share your Contact Card so subscribers can save your number and recognize your messages instantly.

Why Use a Contact Card

When subscribers save your number, your messages display your brand name instead of an unknown number. This builds trust, improves recognition, and can increase open rates. Contact Cards make it easy for subscribers to save your info with one tap-including your logo, website, and support email.

How Contact Cards Work

Recart automatically creates a default Contact Card for your account using your site name and phone number. You can customize it with additional details like a logo and description.

When you add a Contact Card to a message, subscribers receive a downloadable file they can tap to save your contact information to their phone.

Important note: Adding a Contact Card converts your message to MMS, which has different character limits. More on character limits here.

Customize Your Contact Card

1. Go to your SMS Settings page.
2. Scroll down to the Contact Card section.
3. Upload a Contact image (optional).
4. Add a Site info description (optional).
5. Verify your Support email address is correct.
6. Click Save.

Changes apply immediately. Any messages sent after saving will include the updated Contact Card.

Contact Card Fields

Required (Added Automatically)

Field	Description	How to Edit
Site name	Displays as the contact name	Edit in General Settings
Phone number	Your sending number	Cannot be changed (assigned to your account)

Optional

Field	Description	Requirements
Contact image	Your logo or brand image	JPG format only, 400x400px recommended, max 25MB
Site URL	Your store's homepage	Auto-synced, cannot be edited
Site info	Short description under your name	Max 50 characters
Support email	Email where subscribers can reach you	Edit in General Settings

Add a Contact Card to Your Messages

You can add your Contact Card to any SMS message-including automated flows and campaigns.

1. Open the flow or campaign you want to edit.
2. Click on the message step where you want to add the Contact Card.
3. Click + Add more.
4. Select Contact Card.

Best Practices

• Recommended: Add your Contact Card to your Welcome flow so new subscribers save your number right away.
• Recommended: Use a square logo (400x400px) for the best display across devices.
• Recommended: Keep your Site info short and branded (e.g., "Your go-to for skincare" or "Exclusive deals & updates").
• Avoid: Adding Contact Cards to every message - once subscribers save your number, they don't need it again.
• Avoid: Using PNG or GIF images - only JPG format is supported.

If you have any questions, do not hesitate to contact the Recart Support team. We'd be happy to help!