> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/sms/getting-started/getting-started-with-toll-free-numbers.md). # Getting Started with Toll-Free Numbers Explains how to request and verify a toll-free number so you can send SMS to US and Canada subscribers. Use this guide to request and verify your Toll-Free Number (TFN) so you can send SMS campaigns to US and Canada subscribers *** ### Getting Started with Toll-Free Numbers for Text Messaging * Toll-free phone numbers are used to send text messages to your customers in the US and Canada. * When you download Recart and sign up for SMS, our team typically requests and activates a toll-free number for you. However, if your case is an exception and you need to request a toll-free number, you can do so on the [**SMS settings page**](https://app.recart.com/settings/sms). * You will see that a **Temporary TFN** is already active on your account. ![Screenshot 2026-01-30 at 13.17.06](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FHvpF6LtzZNZYbRoWkchX%2Fgetting-started-with-toll-free-numbers-1.png?alt=media) * To verify your **Dedicated TFN**, please follow these instructions: * Click **Edit verification** * Make sure that all of the information on the form is correct * Select **Submit form** * To ensure your form has been submitted correctly, check that the status next to the Dedicated TFN reads Pending. ![Screenshot 2026-01-30 at 13.19.35](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FddGSOh4kHtRFLzSV2Jpt%2Fgetting-started-with-toll-free-numbers-2.png?alt=media) * Once the Dedicated TFN is verified, the temporary TFN will automatically disconnect, and the Dedicated TFN will switch to Active ![Screenshot 2026-01-30 at 13.21.52](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FT2Bavj2fDB2HFjHyK8VE%2Fgetting-started-with-toll-free-numbers-3.png?alt=media) ### Temporary Toll-Free Number * While your dedicated, permanent toll-free number is undergoing verification, we provide you with a temporary toll-free number. * This temporary number has **limited capabilities**, but it allows you to explore some of Recart’s most important features until your permanent number is ready. #### Features Available with a Temporary Toll-Free Number * With your temporary toll-free number, you can: * **Activate Popups:** Engage your website visitors with popup messages to drive conversions and gather subscriber information. * **Activate Automated Flows:** Set up and activate a variety of automated messaging flows to engage with your customers seamlessly. * **Chat Through Inbox:** Communicate directly with your subscribers via inbox to manage inquiries and provide customer support. * **Send Out Test Messages:** Test message sending to ensure everything is functioning as expected. * \*\*Add a Branded Link:\*\*While your account is on a temporary TFN you are only able to add a branded URL link that ends with **recart.cc**. Once your Dedicated TFN is active you will be able to choose from three different domains. #### Campaign Sending * Campaign sending only becomes available when your dedicated phone number is verified. Verification usually takes a few days. * While you are on a temporary TFN, you can create your campaigns and save them as drafts, but not send them. * Once your dedicated toll-free number is fully verified and becomes your permanent phone number, you will be able to send out your campaigns without any issues. If you have any questions, do not hesitate to [contact the Recart Support team.](/contact-recart-support.md) We'd be happy to help! --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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