> For the complete documentation index, see [llms.txt](https://help.recart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.recart.com/sms/sms-settings.md). # SMS Settings Use this guide to configure your SMS sending preferences so you can control branded URLs, message frequency, quiet hours, and contact cards. #### Table of Contents * [Access SMS Settings](#accessms) * [Sending Phone Number](#sendingphonenumber) * [Branded URL](#BrandedURL) * [Smart Sending](#SmartSending) * [Quiet Hours](#QuietHours) * [Contact Card](#ContactCard) * [Best Practices](#bestpractices) * [What's Next](#whatsnext) ### Access SMS Settings 1. Click [**Settings**](https://app.recart.com/settings/general) in the bottom left corner of your Recart dashboard. 2. Select the **SMS** tab at the top of the page. ![SMS\_Settings](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2Fcn4poUgtO6Ka5zMG0UIp%2Fsms-settings-1.png?alt=media) ### Sending Phone Number Your assigned sending phone number displays at the top of the SMS Settings page. This is the number your subscribers see when they receive messages from you. **Note:** Your sending number is assigned to your account and cannot be changed. If you have questions about your number, [contact Support](https://help.recart.com/en/articles/360794-how-do-i-contact-recart-support). ### Branded URL Branded URLs replace generic short links with your own domain name, building trust and improving click-through rates. You can choose between 3 formats: 13,10 or 8 characters * **Long version** - Better for brand visibility * **Short version** - Saves characters in your messages ![brandedURL](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FIKmDAHZqRI3L6UZVkWE4%2Fsms-settings-2.png?alt=media) **Learn how to** [**add Branded URLs to your text messages**](https://help.recart.com/en/articles/6087627-add-branded-links-to-recart-text-messages)**.** #### ### Smart Sending Smart Sending prevents subscribers from receiving too many promotional messages in a short period. After receiving a promotional SMS, subscribers won't get another one until the time window passes. * **Range:** 0–168 hours * **Recommended:** 8 hours ![SS](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2FCveSOTEfhUOOjPucMhrZ%2Fsms-settings-3.jpg?alt=media) [**Learn how to set up Smart Sending**](https://help.recart.com/en/articles/sms-smart-sending) ### Quiet Hours Quiet Hours prevent promotional messages from being sent during specific times, typically overnight. Messages scheduled during Quiet Hours are queued and sent once the window ends. **Default setting:** 8 PM – 9 AM in each subscriber's local time zone > **Note:** Quiet Hours are fixed by default to ensure SMS compliance. If your business has specific needs, contact to discuss modifications. Additional documentation may be required. SMS regulations vary by region. Key regulations include: * **United States:** [TCPA Guidelines](https://www.fcc.gov/sites/default/files/tcpa-rules.pdf) * **Canada:** [CASL](https://fightspam.gc.ca/eic/site/030.nsf/eng/home) * **European Union:** [GDPR](https://gdpr.eu/) and [ePrivacy Directive](https://digital-strategy.ec.europa.eu/en/policies/eprivacy-regulation) * **United Kingdom:** [PECR](https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/what-are-pecr/) * **Australia:** [Spam Act 2003](https://www.legislation.gov.au/Details/C2016C00614) [**Learn more about SMS Compliance and Deliverability**](https://help.recart.com/en/articles/sms-compliance-and-deliverability) ### Contact Card A Contact Card lets subscribers save your phone number with one tap—including your brand name, logo, and contact details. When subscribers save your number, your messages display your brand name instead of an unknown number. You can customize your Contact Card with: * **Contact image** (your logo) * **Site info** (short description) * **Support email** ![CC](https://2167119381-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I45aTZ733MBi8Vps3Ib%2Fuploads%2F125uXCJxwlqajrcwzfWr%2Fsms-settings-4.jpg?alt=media) [**Learn how to set up and use Contact Cards**](https://help.recart.com/en/articles/contact-card-the-easiest-way-for-your-subscribers-to-save-your-number) ### Best Practices | Setting | Recommendation | | ----------------- | ------------------------------------------------------------------------ | | **Branded URL** | Always enable-builds trust and improves click rates | | **Smart Sending** | Set to 8 hours to avoid overwhelming subscribers | | **Quiet Hours** | Keep the default (8 PM–9 AM) to stay compliant and respect subscribers | | **Contact Card** | Add to your Welcome flow so new subscribers save your number immediately | ### What's Next Once your SMS Settings are configured, you can: * [Create your first Automated Flow](https://help.recart.com/en/articles/setting-up-sms-automated-flows) to engage subscribers automatically * [Set up Opt-in Tools](https://help.recart.com/en/articles/opt-in-tools-getting-started) to grow your list If you need help, [contact our Support team](https://help.recart.com/en/articles/360794-how-do-i-contact-recart-support). --- # Agent Instructions This documentation is published with GitBook. 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