Use Variables in SMS Flows

Explains how to personalize SMS messages with variables like first name, support email and support phone number. Your site name is added automatically.

Variables personalize your messages. Each one is replaced with real details - like the subscriber's first name - when the message is sent.

Your site name is added automatically

Every SMS message starts with your site name, followed by a colon - for example, "Recart Demos: Hey Sasha, ...". Recart adds it automatically and it can't be removed, so subscribers always know who the message is from.

Available variables

You can add these variables anywhere in your message:

• Site name
• First name
• Last name
• Nick name
• Support email
• Support phone number
• Order number (in Order & Receipt messages, like receipts and order canceled messages)

Name details are collected through your opt-in tools - for example, with form fields on your popup - and from imported lists.

Add a variable to a message

1. Open the SMS message you want to edit, or create a new one
2. Click the {x} icon in the message editor and select the variable you want to add

1. Enter a Fallback value - the text to use if a subscriber's details aren't available - and click Insert variable

1. The variable is added to your message

If you have any questions, do not hesitate to contact the Recart Support team. We'd be happy to help!