If you are reading this, you probably care about your customers' privacy and would like to make sure that your store is fully compliant with Recart. That's awesome, we are also committed to respect your customers' privacy and personal data. Here's a list of the things that you should check to make sure that your store is prepared for GDPR.

Capturing emails

Recart automatically captures email addresses from your newsletter subscription forms and email subscription popups. To comply with GDPR requirements, you need to make sure that your visitors are well-informed about what kind of messages they will receive when they subscribe to your email list. Please verify that your newsletter subscription forms ask for permission to send personalized marketing emails.

Messenger Subscription

Facebook Messenger is a great marketing channel due to the extremely high engagement rate and the single click subscription enabled by the Discount Widget, the Add to Cart Widget, as well as our Wheelio and Optimonk Integrations.

Since Facebook revoked the usage of the pre-checked checkboxes, using their tools is a 100% GDPR compliant, as your visitors can only subscribe to your Messenger list willingly.

Deleting Customer Data

According to the GDPR regulation, all customers have the right to request that all data collected about them be deleted. This personal data includes transaction history, contact information, and more. Starting from May 25, Shopify will allow you to request that a specific Customer's data be deleted from Shopify and your installed apps. If you request a customer data deletion on your Shopify Dashboard, Recart will automatically carry out all necessary deletions as required by GDPR. If you have special data deletion requests or have any questions on deleting customer data, please contact our team using the in-app chat, we will be happy to help you out.

How to comply with GDPR requirements in practise?

You'll need to create a Privacy Policy in order to let your customers know:

  • what personal information you collect
  • how you use that information
  • and with whom you share that information

When you are using Recart, you are sharing your customers' personal information with us. Therefore we recommend you to add Recart to the list of third party data processors in order to fully comply with GDPR requirements.

Name of Provider

Registered Seat

Country

Activity

(data processing service)

Ghostmonitor Inc. (Recart)

251 Little Falls Drive, City of Wilmington, County of New Castle, Delaware 19808, USA

United States of America

Marketing purposes: delivering coupons, mobile coupons, newsletters, receipt messages, emails and mobile messages

To inform your customers how we process their data, you may also add the link to Recart's Privacy Policy.

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