Failed Payment Policy & Suspended State

Learn more about details and procedures if you are unable to settle your outstanding SMS balance.

Recart offers a straightforward monthly billing structure designed to cater to the diverse needs of our valued merchants. Upon subscribing, merchants are billed a fixed monthly fee, which directly translates into the amount of credits available to send SMS. This system ensures transparency and predictability in your billing experience.

Should merchants exceed their allocated SMS credits, they have the flexibility to continue sending messages by incurring overage charges. These charges are either applied once the SMS Threshold is reached or conveniently settled at the end of the billing cycle, granting merchants control and efficiency in managing their communication needs. Read more about Billing and Overage Charges.

Recart’s Failed Payment Policy

Below is an outline of the guidelines and procedures under our policy addressing instances of failed payments. Understanding the importance of transparency and communication, we aim to provide clarity on the steps taken and the implications associated with failed payments within our system. Read on to familiarize yourself with our commitment to maintaining a fair and accountable approach in handling such situations.

Automatic Charge Failure

Should your automatic monthly fee charge or SMS overage charge fail, Recart will take the following steps:

  1. An email notification will be sent to you informing you of the failed payments. To update your billing information at any time, visit your Billing Page
  2. Our system will retry the payment one day after the initial failed payment
  3. Another attempt will be made one day after the first retry
  4. The last attempt will take place three days after the second retry
  5. If the payment continues to fail, a final email will be sent to you informing you that your account has been suspended

Suspended State

If we are unable to charge your account for the amount outstanding, your SMS subscription will be suspended.

You will see a notification bar in Recart directing you to contact us at
Screenshot 2023-12-08 at 11.14.00

During this suspended state, the following will take place:

  1. Opt-ins will still be active
  2. Only Welcome and Help flows will be sent out
  3. Campaigns, inbox messages, and other automated flows will not be sent out.

Payment Successful

Once the outstanding debt is paid, your account will be automatically reactivated, and your subscription status will go back to Active.

  • all SMS flows and campaigns will be sent out again
  • your credit balance will be adjusted automatically

If you need assistance with billing or have any remaining questions, do not hesitate to contact the Customer Support team.