When a customer subscribes to your Messenger list using the Messenger Widget, they will become subscribers for 24 hours, during which you can send them abandoned cart messages with promotional content. However, your Facebook page won't have access to their public info.
On the other hand they can become permanent subscribers if they subscribed via the Welcome Popup or the Messenger Add to Cart Popup, or write to your Facebook page (this includes replying to your messages).
These permanent subscribers can be seen on your Subscribers page.
When you send a Sponsored message, it can only be delivered to your permanent subscribers.
The best tactic you can use to grow your subscriber base is setting up a welcome flow for your opt-in tools. You can use this to send an automated message the moment people subscribe. It's a good way to provide a warm welcome to them, and make them reply back to your site.
Questions or need more help? Please drop us a line at support@recart.com.